mozey

Refund Policy

Last updated: March 30, 2026

At mozey, we want you to be satisfied with our service. Since we provide a digital SaaS product, our refund policy is designed to be fair to both our users and our business.

1. Free Trial Period

7-Day Free Trial for Pro Annual Plan

New Pro Annual subscribers receive a 7-day free trial period
The Pro Monthly plan does not include a free trial
You can cancel anytime during the trial period with no charges
The free trial is available once per account
After the trial ends, you will be charged for the annual plan ($180/year)
To avoid charges, cancel at least 24 hours before the trial period ends

2. Subscription Cancellations

You can cancel your subscription at any time through:

In-App: Settings → Subscription → Change or Cancel Plan
Apple App Store: Settings → [Your Name] → Subscriptions → mozey → Cancel Subscription

Upon cancellation, you will continue to have access to the paid features until the end of your current billing cycle. No further charges will be made after cancellation.

3. Refund Eligibility

14-Day Money-Back Guarantee

If you are a new subscriber (after the free trial) and are not satisfied with mozey, you may request a full refund within 14 days of your initial paid purchase
Upon refund approval, you will be immediately converted to the Starter (Free) plan (Pro access ends immediately)
This applies to both monthly and annual subscriptions

Important: This applies ONCE per account

The 14-day money-back guarantee only applies to your first paid purchase. Monthly renewal charges and subsequent purchases are not eligible for this guarantee.

After Refund: Your account will be converted to the Starter plan immediately. If you wish to use Pro features again, you will need to subscribe again.

Example: If you subscribed on March 15 and request a refund on March 22, your Pro access ends immediately upon refund approval, and you will be on the Starter plan.

Technical Issues

If you experience a technical error that prevents you from using the core features of mozey and our support team is unable to resolve it, you may be eligible for a refund
You will retain access to Pro features during the investigation period

Duplicate Charges

In the event of a billing error or duplicate charge, we will issue a full refund for the erroneous transaction immediately.

Subscription Downgrades

Annual to Monthly: No refund. Your Annual plan continues until the end of your paid period, then Monthly billing ($19/mo) starts automatically
Annual to Starter: No refunds will be issued, but you will retain Pro features until your annual subscription expires
Monthly to Starter: No refunds for the current billing cycle, but you will retain Pro features until the end of the period

4. Annual to Monthly Downgrade

Important: Annual subscriptions are non-refundable.

When you change from Annual to Monthly:

Your Annual plan continues until the end of your paid period
You keep all Pro features until then
Monthly billing starts automatically after your Annual period ends
No refund for unused time

Example:

• Subscribed: February 15, 2026 (Annual $180)

• Changed to Monthly: May 20, 2026

• Annual continues until: February 15, 2027

• Monthly billing starts: February 15, 2027 ($19/month)

Why no refunds or credits?

Annual plans offer a 21% discount ($180 vs $228/year) in exchange for a 1-year commitment. This allows us to provide the best value to our users.

Alternatives:

Switch to Starter Plan - Free tier, immediate
Pause subscription - Up to 3 months, no billing

5. Non-Refundable Circumstances

Refunds will generally not be provided in the following cases:

Requests made after the 14-day money-back guarantee window
Partial months of service (no pro-rated refunds for mid-month cancellations)
If you simply no longer need the service but forgot to cancel before the renewal date
Accounts that have been suspended or terminated due to a violation of our Terms of Service
Annual to Monthly downgrades (no refund or credit, Annual continues until period ends)
Second or subsequent free trial requests (one trial per account)

6. How to Request a Refund

To request a refund, please email us at hello@mozey.co with the following information:

Your account email address
The date of the transaction
The reason for your refund request
Any relevant screenshots or documentation (for technical issues)

We will review your request within 2 business days and notify you of the decision.

7. Processing Refunds

Once approved, refunds will be processed back to the original payment method used at the time of purchase:

Credit/Debit Card(Web via Lemon Squeezy)

5-10 business days

Apple In-App Purchase(iOS App)

7-14 business days

Please note that processing times may vary depending on your bank or payment provider.

After Refund Approval: Your account will be immediately converted to the Starter plan. Pro features will no longer be accessible. If you wish to use Pro again, please subscribe again.

8. Account Credits

Note: Account credits are not provided for Annual to Monthly downgrades.

When you switch from Annual to Monthly, your Annual plan continues until expiration, then Monthly billing begins. No credits are issued.

When Credits May Apply:

Promotional credits from referral programs
Customer service adjustments for technical issues
Credits cannot be transferred or redeemed for cash

9. Refund Timeline Summary

Scenario	Refund	Access
Cancel during 7-day trial (Annual only)	No charge	Ends immediately
Refund request within 14 days (first purchase only)	Full refund	Ends immediately (Starter plan)
Annual → Monthly downgrade	No refund	Annual continues → then Monthly starts
Annual → Starter downgrade	No refund	Until annual expiration
Monthly → Starter cancellation	No refund	Until next billing date
Refund request after 14 days	Not eligible	N/A

10. Questions or Concerns?

If you have any questions about our refund policy, please contact us at:

Email: hello@mozey.co
Support Hours: Monday-Friday, 9 AM - 6 PM EST